Customer Service Advisor (Full Time) - CARDIFF

Apply now Job no: 513331
Work type: Permanent - Full Time
Location: Cardiff
Categories: Customer Services/Call Centre, Other


 Full Time - 37 hours per week and alternate Saturdays 


About the role

You’ll be receiving calls from our customers helping them with  account enquiries, updating meter readings, or  changing energy supply as well as promoting other products and services that they may benefit from.

About you

You don’t need to have worked in a call centre; our teams come from a variety of backgrounds with different levels of experience.  If you’re genuine and caring, with great listening skills you’ll be a great fit.

You will need experience of dealing with customers and have good computer skills.

About Us

We may be one of the UK’s biggest energy companies, but we treat our customers like family.  We care about each and every one of them, and we work very hard to keep them happy.

Our people are our biggest and most important asset – we have over 20,000 colleagues.   We believe in developing our people to get the best from them, building up talent from within.  Our call centres are an excellent entry point into our organisation and we take pride in the fact many of our management team started their careers here.  We’ll provide full training for you when you join. 

Your benefits

You’ll love working as part of a great team within an exciting industry.  We’ll also support you to look after your own development, invest in you when required and encourage you to take advantage of our sponsorship assets through

Over and above this, there are some additional benefits that you may be interested in

Your money

  • Up to 3 free shares per month when you buy 3
  • Opportunity to save direct from your salary
  • We’ll also support you to give to charities tax free if you so wish

Your pension

  • SSE will help you look after your future with our tax-efficient pension scheme
  • We’ll invest an additional 6% of your salary in your future, if you invest the same
  • You also get Life Assurance cover of 7x your salary
  • Your travel
  • Cycle2Work scheme
  • Season Ticket loans – an interest free salary advance of up to £5k
  • Vauxhall Partners Programme – discounts off the list price of a brand new Vauxhall

Your shopping

  • SSE Extras – discounts on retailers such as Asda, M&S, John Lewis, Topshop & Apple
  • Personal technology loans and the latest version of Microsoft Office for only £8.95
  • Vodafone Employee Advantage Programme – discounts between 10% – 20%

Your leisure

  • Holiday Plus – opportunity to buy additional holidays if you so wish

Your family & health

  • Great healthcare offers & maternity benefits, including Childcare Vouchers
  • Up to 50% discount on gym memberships and free healthcare advice

Your home

  • Special rates on our Energy, Telecoms & Home Services products

 The next steps

Our recruitment process is designed to let you show us your abilities, skills and most of all your passion for customer service.  If your application form meets our criteria, you will be invited to take part in an online ability test that will simulate working in a call centre.  After all, you’ll want to experience a glimpse into what it will be like working here. 

We’ll also want to speak to you as part of our process, so if you pass the online test you’ll be asked to complete a short telephone interview with a member of our recruitment team.  

Finally, if you are successful after telephone interview we’ll invite you to one of our assessment centres where you will be able to have a look around our site, learn some more about us and take part in some group exercises, as well as meeting your future colleagues in a face to face interview.  We won’t keep you waiting, you’ll find out if you have been successful within 3 working days. 

Some of our roles require a few standard checks, including a basic criminal record check.  And please bear in mind that we can’t give you any time off during your 7 week training period.

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