Customer Operations Resource Agent

Apply now Job no: 514910
Work type: External Fixed Term Contract
Location: Hampshire
Categories: Customer Services/Call Centre, Administration/Secretarial, Other, Metering, Smart Metering, Smart Metering (Gas), Deployment Planning

Metering and Smart Transformation (MaST)

12 Months Fixed Term Contract 


£20,545 - £27,133  

We’re busy installing smart meters for our commercial and domestic customers. This new technology will enable customers to have real time information on their energy consumption, helping them control and manage their energy usage. To aid our success in this government mandated programme, we’re creating a Resource Centre of Excellence within Customer Operations. You will manage the planning and scheduling of our office based agents, ensuring all events and leave are planned effectively. You’ll manage workload requirements and annual leave, and that agent rotas are delivered to the highest possible standard and accurately reflect resource availability. You will also focus on the daily deployment of staff, ensuring staff are applied to best effect based on emerging needs.

Committed to high quality customer experience, you’ll work with other teams within Customer Operations and our Metering Operations colleagues, to ensure the best possible customer experience and optimal deployment of staff.

The key to your success will be the fact you’re well organised, thorough and reliable. You should enjoy contributing as a team member yet can work on your own with minimal supervision. You’ll display a passion for service and a proven ability to deliver against performance and accuracy KPIs in a busy environment. We’re looking for someone who enjoys problem solving, whilst having a keen eye for detail. Does this describe you?

In addition, you should be computer literate with experience of MS Office packages, critical analysis and the ability to navigate seamlessly between different applications. You should have strong communication skills as you’ll be the voice of the resource team, both over the phone and using email. And you should be quick to recognise opportunities for improvement, engaging with people in a friendly and professional manner to resolve potential issues.

Candidates should be flexible and able to work set shift patterns to support the needs of the business. Shifts will be on a rota and likely between 7am-8pm Monday-Friday and 7am- 4pm Saturdays. 

Closing date for applications is Monday 18 December 2017

If successful, you may be subject to a verification and vetting process which includes a basic criminal record check.


Advertised: GMT Standard Time
Applications close: GMT Standard Time

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