Senior Workflow Managers

Apply now Job no: 515115
Work type: Permanent - Full Time
Location: Berkshire, Hampshire, Southampton
Categories: Other, Managerial, Business Change, Continuous Improvement, Change Management, MWM (Mobile Workforce Management)




Within SSE’s Metering business we’re looking for Senior workflow managers to lead the Schedule, Dispatch and Jeopardy teams. Using mobile workforce management technology (MWM) these teams are responsible for work distribution to field based staff.

A strong people leader, you’ll have financial control of the operational Opex and Capex for a headcount of circa 200 FTE. You’ll be committed to influencing key stakeholders across the wider SMART programme to deploy mobile workforce management technology to all parts of the field where it is commercially beneficial.

Working closely with the Continuous Improvement team you’ll encourage a CI mind-set across the metering business, from front line staff through to senior managers. A focus on ensuring an excellent customer experience is at the heart of what we do and safety is paramount at all times.

You’ll be able to demonstrate an understanding of work distribution tools/MWM technologies and must have experience of change leadership/management. Ideally you’ll have an understanding of Smart and the operational challenges it can bring however this is not essential. You’ll demonstrate an ability to manage budgets and will have a good understanding of business metrics, using a balanced score card to drive business performance.

We’re looking for a collaborative leader who possesses strong influencing skills. You should be able to present recommendations to senior stakeholders and will be confident in making decisions that can impact on the business.

In return we offer an excellent benefits package, including pension scheme, share save and share incentive schemes, generous annual leave entitlement, discounted energy, phone and broadband, plus a host of other lifestyle benefits.

The successful candidate may be subject to a verification and vetting process which includes a basic criminal records check.

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Applications close: GMT Standard Time

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