Quality &Performance Management Information Specialist

Apply now Job no: 515876
Work type: Permanent - Flexible Working (e.g. Flexible Working Patterns, Compressed Hours available), Permanent - Full Time
Location: Cardiff
Categories: Regulation, Retail, Managerial, Business Change, Business Analysis, Reporting and Analytics, Data and Analytics

Job Title: Quality & Performance Management Information Specialist

Location: Cardiff

Salary: £38,265 – £50,539 depending on skills and experience

Full Time Hours with flexible working patterns available 37hours per week

The Role

The Quality & Performance function within Customer Service and Retail Transformation exists to support the operation in delivering excellent customer service. This role is a management position within the Department responsible for leading the Credit and Collections Management Information portfolio and will require integration with Retail functions outside of Customer Services and Retail Transformation.  You’ll be responsible for the strategic analysis of the SSE debt portfolio, operations insight to monitor and drive efficiencies, trend analysis as well as measuring performance and targets.

You’ll be responsible for the Planning, Reporting, Implementation, Coaching and Risks & Controls. The Specialist will be responsible for managing a cross functional team of Analysts with varying skills, experience and capabilities. The impact of the work undertaken within this role will be felt across the whole of Customer Services &Retail Transformation.

Your Skills and Experience

You’ll have a detailed understanding of management information and analytics with particular emphasis on Credit Management activities within a business organisation.  You’ll have solid experience on process enhancement, quality and improvement and delivering successful change in a Management Information and analytical capacity.  Typically you’ll have a proven track record of leading a team of analyst in a dynamic management information function with Credit Management expertise, with the ability to articulate a clear and compelling narrative and performance appraisal from large and often inconsistent data sets.

Exceptional interpersonal skills are vital to this role as you’ll have to build strong relationships with the business and external stakeholders therefore the ability to articulately present your data analysis, synopsis and recommendation is key.  You’ll regularly liaise with internal departments and senior peers within departments such as Finance, Business Intelligence and Regulation .You’ll have an understanding of the obligations relating to the Data Protection Act and other data governance principles. You will also possess the ability to lead multiple high priority projects, where you will form and deliver large scale financial benefits from concept to delivery, with the knowledge of translating data into clear initiatives to drive OPEX and the Debt Book strategic improvements at all levels.

You’ll be a confident person who will thrive working alone and as part of a team. Great time management skills are essential in this role and to the success of you and the business, with a systematic, disciplined and analytical approach to problem solving.

Energy Industry experience with an understanding of the regulatory requirements and data protection legislation that embody this sector would be an advantageous but not essential. You’ll have the knowledge and understand the principles that underpin Management Information strategy and be able to articulate the longer-term implications of your decisions.  To achieve success in this role you’ll always lead by example, motivating and empowering the business to deliver.

Our Company

Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that’s our customer promise.

Next Steps

Just click the Apply button to submit your application, it doesn’t take long.

Closing date for applications is: 26th March 2018

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.

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