Digital Faults Analyst

Apply now Job no: 516451
Work type: Permanent - Full Time
Location: Berkshire, Hampshire, M4 corridor
Categories: Other, Digital

Job Title: Digital Faults Analyst

Location: Reading or Havant, Hampshire

Salary: SSE6 £31,345 – £41396 depending on skills and experience + benefits

Permanent Full Time Hours

The Role

As Digital Faults Analyst, you will be the main point of contact for our Digital Studio in the reporting of faults and incidents. You’ll also own the responsibility of quickly and efficiently diagnosing, resolving and communicating all faults and incidents, working closely with IT to ensure they are appropriately prioritised to achieve a swift resolution and we maintain a first-class digital experience for our customers. 

Some of your other accountabilities will include;

*Collaborating with current projects during warranty phase to identify bugs and defects

*Working with the business to determine if an incident is a valid fault or if it should be a change request.

*Perform daily health checks across our Digital property to proactively identify any issues.

*Monitor our websites and investigate any abnormalities

*Produce weekly fault reporting.


Your Skills and Experience

We are looking for someone who has demonstrable experience in a similar type role and has a solid understanding of web technologies and metrics, and how to quantify the impact of a fault or outage. You’ll need excellent organisation and prioritisation skills as well as outstanding communication skills, enabling you to communicate effectively and build strong stakeholder relationships with varying levels of seniority across multiple different business areas.

You’ll be used to working in a highly pressurised, digital first environment and have a strong focus on risk and issue management. Experience of HTML, Javascript, AppsDynamics, Google Analytics or Webtrends Analytics would be extremely beneficial.

Due to this role being required to work closely with IT there will be some travel to Havant involved. Conversely if you are located in Havant you would be required to travel 2 days per week to Reading.

Our Company

Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that’s our customer promise.

Our Benefits

We have an excellent benefits package as part of our offering. Here’s a few highlights;

- Generous holiday allowance (you can even buy additional holidays)

- Great share plans

- Group Pension Plan

- One day paid volunteering

- Tailored internal development opportunities

Next Steps

Just click the Apply button to submit your application, it doesn’t take long.

Closing date for applications is: 2nd September 2018

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks




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Applications close: GMT Daylight Time

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