Homemoves Advisor

Apply now Job no: 516544
Work type: Permanent - Full Time
Location: Dublin
Categories: Customer Services/Call Centre, Other

Job Title: Homemoves Advisor

Location: Dublin 18

Salary: circa €22,900 depending on skills and experience Choose an item or delete if not required

Permanent | Full Time Hours | 37.5 hours per week

Our Role

You will be required to work on inbound Homemoves retention and sales Campaigns, as set out by your Team Leader. Proactively signing up new occupants, landlord and letting agents to ensure continuation of supply at SSE Airtricity supplied premises. While working towards set sales targets for new premises with existing customers. You should be proven in achieving sales targets and delivering customer service excellence. Whilst maintaining call handling efficiency. The energy industry is heavily regulated and you will be required to work within regulatory guidelines and internal compliance procedures to ensure the business is not exposed to complaints.

Your Skills and Experience

You must be customer and quality focused, with an excellent telephone manor and strong interpersonal skills. You must have strong attention to detail and be passionate about delivering excellent service at all times. You should have a positive attitude with the ability to demonstrate strong planning and organisational skills together with the ability to use own initiative and work as part of a team. You should have the ability to work accurately under pressure and achieve challenging but realistic targets as set out by your Team Leader in Key Performance Indicators (KPIs). Working knowledge of MS Office is essential.

Our Company

SSE is Ireland’s second largest energy utility and the leading developer and investor in cleaner energy infrastructure. SSE owns and operates over 2,000MW of generation capacity on the island of Ireland, of which 718MW is from renewable sources. Sitting within our Wholesale business, SSE Airtricity supplies greener electricity, natural gas and essential services to over 770,000 homes and businesses. Since 2008, SSE has directly invested over £2bn in growing its Ireland energy business including investment in large-scale, cleaner energy infrastructure. As a result of that investment SSE has contributed over €5bn to Irish Gross Domestic Product (GDP) since 2010, demonstrating the scale of economic activity that SSE’s operations support across Ireland.

SSE Ireland has been certified by Business in the Community Ireland to the Business Working Responsibly Mark, the gold standard for Corporate Social Responsibility (CSR) and Sustainability in Ireland. The Mark is presented to companies that represent best-in-class leadership, policies, practices, performance, and impact in CSR and Sustainability including employee engagement, innovation, environmental practices, supply chain management and engagement with the local community.

Our Benefits

We employ 1000 individuals doing everything from helping customers with their bills to the creation of clean, green renewable energy. Our people are important to us and we go to great lengths to extend the values of our award winning customer service to our employees to ensure that as part of our diverse workforce, you have the flexibility and opportunity to develop to your fullest potential.

In addition to a competitive salary, you’ll automatically be enrolled in into our Group Pension Plan and have the opportunity to join our Share plans. You’ll enjoy 25 days’ annual leave entitlement, with the option to buy up to 10 extra days and will also be eligible for a host of other lifestyle benefits. Each employee is also entitled to one day paid volunteering, allowing you to dedicate your time, skills and expertise to your local community or a charitable cause as part of our “Be the Difference” scheme.

Next Steps

Just click the Apply button to submit your application, it doesn’t take long.

Closing date for applications is: 30 May 2018

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.

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Applications close: GMT Daylight Time

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