Customer Service and Sales Adviser - CARDIFF

Apply now Job no: 516742
Work type: Permanent - Full Time, Permanent - Part Time
Location: Cardiff, UK
Categories: Customer Services/Call Centre

Customer Service and Sales Advisers

Location: Cardiff

Starting Salary: £18,872

Permanent | Full Time Hours | 37 hours per week 

37 hours per week, hours will include 2 late finishes up to 10pm and alternative Saturdays. 

The Role 

Your responsibilities will include taking a variety of interesting and challenging calls, some of which include making various changes to our customer’s accounts and answering complex queries whilst keeping to a first call resolution.

Your Skills and Experience

You’ll be adaptable to change as this is key to your success as well as the growth of our business. You’ll think on your feet, listen to our customers, display empathy and ensuring you meet the customer’s expectation.

You will work individually, as well as being part of a larger team in a fast-paced environment where you will thrive to be the best.

We have a unique culture where we value everyone; our front-line staff that deal directly with our customers have a vital role in the business. We will train and support you throughout your journey to enhance and develop your existing skills. Many of our leaders began their careers in the role you are applying for today. 

In our Cardiff office we have several teams handling different types of calls, some more detail below : 

RETENTION

You’ll be receiving calls from new and existing customers, to renew their products and let them know about the offers that may benefit them.  You’ll encourage them to stay with SSE by finding out which products suit them best, and the benefits of being with us such as SSE rewards.  You’ll be a genuine ambassador for SSE, leaving the customer with a positive experience regardless of the sales outcome.

Our Benefits

We have fantastic benefits on offer at SSE, as well as the opportunity to progress your salary and career with us.

Our benefits include:

  • 34 days paid holiday and the opportunity to buy additional holidays
  • Contributory pension scheme
  • Childcare vouchers
  • Gym discounts
  • Discounted health cover
  • Staff discount on SSE products
  • Travel Season Ticket loans
  • Staff access to SSE Reward
  • Vodafone Employee Advantage Scheme
  • Discount offers and cashback from a range of high street brands

Next Steps

Just click the Apply button to submit your application, it doesn’t take long.

If you’re successful, we will conduct some pre-employment checks.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Applications close: GMT Standard Time

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