Service Support Adviser

Apply now Job no: 517192
Work type: External Fixed Term Contract
Location: Berkshire
Categories: Customer Services/Call Centre, Administration/Secretarial, Other

Job Title: Service Support Advisors - 2 year fixed term contract

Location: Thatcham

Salary: £21,161 plus excellent benefits

Permanent | Full Time Hours or Part Time Hours available (though full time hours are required for initial training period) | 25-37 hours per week

The Role

Like all energy companies we’re busy installing smart meters which gives us a great opportunity to demonstrate the value that SSE can offer to our customers.

In this role, you’ll take calls from our Meter operatives who are out installing Smart meters in customers’ homes and businesses across the UK. You will log any faults or issues they may call in with and will resolve the query or raise them with the relevant team for resolution.   

You will be expected to intervene and find workarounds if a process fails to enable an installation to go ahead, as providing a high-quality service is paramount to SSE.

Your Skills and Experience

You’ll have strong communication skills and great attention to detail which you will have gained in a customer service focussed environment. Skilled at customer care techniques, you will be passionate about delivering a positive experience to everyone, both internally and externally. 

You’ll be an efficient worker, fast and accurate, and will enjoy working in a busy team and working to deadlines in an environment that embraces ownership and accountability.

It would be ideal if you have an understanding of the energy industry and Smart metering but this isn’t essential as full classroom training will be given.

Our Company

Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that’s our customer promise.

Our Benefits

We have an excellent benefits package as part of our offering. Here’s a few highlights;

- Generous holiday allowance (you can even buy additional holidays)

- Great share plans

- Group Pension Plan

- One day paid volunteering

- Tailored internal development opportunities

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.

Advertised: GMT Daylight Time
Applications close: GMT Daylight Time

Back to search results Apply now Refer a friend

Share this: | More