Customer Operations Advisor

Apply now Job no: 517283
Work type: External Fixed Term Contract
Location: Hampshire
Categories: Customer Services/Call Centre, Administration/Secretarial, Metering, Smart Metering, Smart Metering (Gas), MWM (Mobile Workforce Management)

Job Title: Customer Operations Advisor

Location: Havant

Salary: £21,161 plus brilliant benefits

Fixed Term Contract– 24 Months | Full Time Hours with flexible working patterns available | 37 hours per week

The Role

Like all energy suppliers, SSE are busy installing new Smart Meters in customers’ homes and business across the UK. With hundreds of meter installers out on the road daily we need a new Resource Planner to join our established planning team to ensure that all our workforce are operating efficiently and that all customer appointments are met.

Working as part of a dispatch team, you will ensure that our Meter Operatives out on the road will have all the information they need to complete their jobs on time and to schedule. Using a mix of SSE specific databases, emails and phone calls, you will ensure that any changes to an operative’s schedules are communicated quickly and accurately so that disruptions to customers is minimised. You will ensure that Meter Installers schedules match the demand for meter installs and you will communicate changes to the Operatives in the field promptly and clearly. 

Your Skills and Experience

We are looking for someone who enjoys working to deadlines, has a good attention to detail and is well organised. They will be able to work under their own initiative as well as enjoy working as part of a team and will enjoy problem solving and quick thinking to resolve challenges as they arise. Working well under pressure, they will enjoy being busy and managing up to 400 jobs a day as well as lots of ad-hoc tasks at once. They will have previous experience of working in an environment where they have had to speak to a range of people over the phone, face to face or via email and will enjoy providing excellent service at all times. They need to be skilled at using all MS Office programmes and experience of SharePoint would be a benefit.

Currently the hours of this role are between 7am – 8pm Monday- Friday on a rota basis. You will be asked to work 1 Saturday in 4 7am-4pm. On very rare occasions, you may be asked to cover our emergency line until midnight or on Bank Holidays.

Our Company

Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that’s our customer promise.

Our Benefits

With more than 22,000 employees working over 242 locations, we strive to be a great place to work for everyone. In addition to a competitive salary, you’ll automatically be enrolled in into our Group Pension Plan and have the opportunity to join our Share plans. You’ll enjoy a generous annual leave entitlement of 34 days (inclusive of public holidays), with the option to buy up to 10 extra days. Each employee is also entitled to one day paid volunteering, allowing you to dedicate your time, skills and expertise to your local community or a charitable cause as part of our “Be the Difference” scheme.

Next Steps

Just click the Apply button to submit your application, it doesn’t take long.

Closing date for applications is: 31st August 2018 however interviews will be conducted on a rolling basis.

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.


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