Fault Despatch Agent

Apply now Job no: 518210
Work type: Permanent - Full Time
Location: Hampshire
Categories: Customer Services/Call Centre

Location: Portsmouth, Walton Park

Salary: £21,161 - £27,947 depending on skills and experience + shift allowance.

Permanent | Full Time Hours| 37 hours per week

Our Role

We are looking for a Fault Dispatch Agent to joint our Operations team based in Walton Park, Portsmouth. As part of the Fault Dispatch team, you will be responsible for prioritising, monitoring and maintaining the live list of jobs and ensuring that the information for each job listed is accurate and up to date. The fault dispatch team are often the first point of contact for the emergency services, should the situation arise you will be responsible for raising and dispatching SSEN field staff as quickly as possible to emergency situations and liaising with all parties, risk assessing every condition.

Fault Despatch Agents must accurately monitor and record all staff working in and around SSEN substations and under overhead lines. In addition to this all lone workers are monitored and regular checked (at 2 hourly intervals) to ensure that they are safe and well.  If engineers have been out working late, Fault Despatch carry our checks and take measures to ensure that the staff arrive home safely.

Your Skills and Experience

Excellent communication skills are essential for this role, you’ll have the ability to communicate with stakeholders at all levels and be able to convey complex messages in an easy to understand manner. Your organisation skills will be second to none, and you will be detailed focused in the work that you do ensuring deadlines are met and your work load is effectively prioritised.

Experience working in a customer focused role in a fast-paced environment would be a distinct advantage for this role; you will be required to react to incoming faults quickly and effectively while maintaining a high standard of customer service.

This is a shift-based role and will include regular weekend work, including covering a 1 week in 4 standby rota, as such a positive attitude and flexibility are essential.

Our Company

At Scottish and Southern Electricity Networks (SSEN), our skilled teams operate and maintain our electricity distribution and transmission networks, carrying electricity to over 3.7 million homes across the north of the Central Belt of Scotland and Central Southern England.

At Scottish and Southern Electricity Networks we are keeping our customers' lives comfortable, warm and well lit, no matter what. Our focus on people helps us understand the needs of the community and deliver the best service possible – no excuses.  We've worked on our networks for over 70 years to meet the changing needs of our customers.    We are ready to meet the challenges ahead.  We're powering our community.


Our Benefits

We have an excellent benefits package as part of our offering. Here’s a few highlights;

- Generous holiday allowance (you can even buy additional holidays)

- Great share plans

- Group Pension Plan

- One day paid volunteering

- Tailored internal development opportunities


Next Steps

Just click the Apply button to submit your application, it doesn’t take long.

Closing date for applications is: Sunday 30th December 2018

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch via sse.resourcing.team@sse.com

Advertised: GMT Standard Time
Applications close: GMT Standard Time

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