Energy Management Centre Administrator

Apply now Job no: 518339
Work type: Permanent - Full Time
Location: Glasgow City
Categories: Administration & Business Support


Salary: £16,822 up to 24,100 depending on experience

Location: Glasgow


Our Role:

The main purpose of this job is to provide administrative support for the Energy Management Centre, assisting the engineering team with customer response in line with the department guidelines.

Typical duties will involve:

-  responding to incoming telephone calls and department common mailbox and triage activities to the EMC engineering team ensuring they have ownership of activity and understand the priority against the service level agreement

-  managing the customers and site information in the department SMS, ensuring all relevant fields are captured for department metrics. Also managing outstanding activities ensuring where calls are open the relevant department are providing updates in line with the activity due date.

-  managing scheduled engineering reports, generate subscriptions and ensuring reports are uploaded to the customer location on the business data warehouse web service.

-  timesheet management for all department staff providing metrics on individual staff and customers

-  assisting the department leaders with contract audits, ensuring all services are in place in line with the contractual obligation. Identification of any contract gaps and/or over delivery. Informing the branch where contracts are being over delivery for potential upsell at contract renewal

-  managing and maintaining customer and site electronic files within the department agreed structure ensuring data retention is in line with the business GDPR policy

- engaging with department customer base and complete customer surveys, collating department metrics for presentation to the department managers

- assisting and liaising with the department leader with the management of the customer onboarding experience, ensuring new and renew customers are kept informed of their access to the engineering support. Where they can find their reports and make contact with the engineering support team

- helping to arrange meetings as directed by the EMC or senior management team. Attending meetings and taking written copies of minutes. Arranging travel and accommodation as and when required for the Energy Management Centre team


Skills and Experience:

The ideal candidate for this role must be IT literate with good experience of MS applications i.e excel, word and powerpoint. You should be an effective communicator with excellent listening, writing and oral skills. In addition you’ll have previous office experience ideally within an administrative capacity.

Good time management skills and an ability to prioritise workload with a strong attention, you should be able to work as part of a team but also be comfortable working on your own initiative. You’ll have a flexible and adaptable approach to your work with a ‘can do’ attitude and will be capable of managing multiple projects and multi-tasking.

As an individual you’ll possess a strong work ethic and maintain a professional manner at all times. You’ll be well organised and always looking for efficiencies and continual improvement to process. You’ll embraces change and will be open to new ways of working. Finally, you’ll have excellent customer service skills and striking up relationships with customers will come easy to you.


Our Company:

Energy Solutions, our energy optimisation division - helps businesses achieve reductions in their buildings' energy consumption through the design, maintenance and optimisation of their Building Management Systems.


Our Benefits:

We have an excellent benefits package as part of our offering. Here’s a few highlights;

- Home based (travelling appointment)

- Generous holiday allowance (you can even buy additional holidays)

- Great share plans

- Group Pension Plan

- One day paid volunteering

- Tailored internal development opportunities


Next Steps:

Just click the Apply button to submit your application, it doesn’t take long.

Closing date for applications is: 19th Dec 2018

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.

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Applications close: GMT Standard Time

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