Provisioning Co-ordinator

Apply now Job no: 520827
Work type: Permanent - Full Time, Permanent - Working Differently Available
Location: Berkshire
Categories: Customer Services/Call Centre, Telecommunications

Location: Reading

Salary: Up to £32,919 dependent on experience, plus excellent benefits

Permanent | Full Time Hours | 37 hours per week

Our Role

SSE Telecoms operates a 14,300km UK-wide telecoms network, providing services to other telecoms providers, companies, public sector organisations and various parts of the SSE Group. The Customer Provisioning Team is responsible for ordering and delivering services ranging from telephony solutions to high speed fibre circuits from other licensed operators such as Openreach, Vodafone, Virgin Media and TalkTalk.

This is an excellent opportunity for a highly motivated individual to join our provisioning team based in Reading. You'll be responsible for ordering of services and pro-actively managing the delivery from multiple telecoms suppliers, liaising with customers on service delivery, provide regular updates and handovers upon competition.

You'll deal with customers and project managers on all aspects of service delivery as well as managing customer and supplier escalations. Managing customer expectations whilst delivering world class customer service will be a critical part of your role.

Your Skills and Experience

You will have previous experience in a similar Telecoms Provisioning role with an understanding of networks and telecoms operators. We are looking for an effective communicator, both verbally and in writing, with an excellent telephone manner, good rapport building skills and the ability to listen and understand.

Strong organisation and problem-solving skills are very important. We are looking for someone who can demonstrate the ability to use their initiative but also have an excellent team ethic.  The ideal candidate will need to demonstrate a high level of confidence in handling customer communications, dealing with queries, liaising with 3rd party suppliers whilst delivering exceptional customer Service.

You will have a precise attention to detail and thrive working under pressure.

Our Company

SSE Enterprise Utilities is the Distributed Energy and Private Networks business of SSE plc. We finance, own, operate and maintain energy infrastructure for commercial, industrial and residential customers - providing them with a market leading project development service and certainty of operational performance and asset management.

Our Benefits

We have an excellent benefits package as part of our offering. Here’s a few highlights;

- Generous holiday allowance (you can even buy additional holidays)

- Great share plans

- Group Pension Plan

- One day paid volunteering

- Tailored internal development opportunities

Next Steps

Just click the Apply button to submit your application, it doesn’t take long.

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch via sse.resourcing.team@sse.com

Closing date for applications is: 29th May 2019

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application.

Successful candidates will be subject to the Company's verification and vetting process. This includes a basic criminal record check.

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Applications close: GMT Daylight Time

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